Refund Policy

A consultation fee paid online is refundable when the appointment does not happen:

• You cancelled the appointment before it was due.
• The doctor or clinic cancelled it.
• The appointment was recorded as missed.

A consultation that took place is not refundable through us. Clinical outcomes are a matter between you and your doctor.

• Open the appointment in the app and request a refund. Eligible appointments show the option.
• The request goes to the doctor, who approves it — they confirm with a one-time password, so no refund is issued without them.
• Once approved, the money is returned by Razorpay to the account you paid from.

Banks typically take 5–7 working days to show the credit, and that timing is theirs, not ours.

If you chose to pay at the clinic, no money passes through us, so there is nothing for us to refund. Anything already paid at the desk is settled with the clinic directly.

• Subscription charges are for a billing period that has already begun and are not refunded part-way through. Cancelling stops the next charge and you keep access until the period ends.
• Free trials are not charged. If you cancel during a trial, there is nothing to refund.
• A small verification charge may appear when you authorise the payment mandate. It is refunded automatically by the payment provider.
• If you are billed after cancelling, or charged an amount that does not match the plan shown, write to us and we will refund it in full.

If a refund has not arrived, or you believe a charge is incorrect, email support@accessai.co with the appointment or payment reference. We aim to respond within two working days.